Privacy Policy

Columbia TN Tree Removal ("we," "us") runs treeremovalcolumbiatn.com, a referral service that connects homeowners with independent local tree professionals. This policy explains what we collect, how we use and keep it, and the choices you have.

What we collect

Estimate form

Your name, phone number, email address (optional), ZIP code, the service you want, the approximate height and number of trees, whether the tree is near a house or overhead wires, how urgent the job is, your description, your preferred contact time, your consent, the page you sent the form from, and the date and time. We also log your IP address and browser user-agent to fight spam and abuse.

Phone calls

Our number is a call-tracking number supplied through a telecommunications provider (Twilio). When you call, the provider may log your phone number, the date, time and length of the call, and the page or source that led to the call. Calls may be recorded for quality, training and dispute resolution, and callers hear a notice when the call begins. Calls are forwarded to an independent local professional.

Browsing

Our web host keeps standard server logs (such as IP address, browser type, pages requested and time) for security and troubleshooting. If we add a website analytics tool later, we will update this policy to describe it.

How we use it

• To answer your request and connect you with an independent local professional who serves your area
• To contact you by phone, text or email about your request, as you agreed
• To keep records, prevent spam and fraud, and improve the site
• To meet legal obligations

Who we share it with

We share your request with the independent professional we connect you with, so they can contact you and prepare an estimate. That professional is a separate business with its own privacy practices. We also rely on service providers that help run the site and phone line (for example our web host, email provider and call-tracking provider). We do not sell your personal information. We may disclose information when the law requires it.

How form submissions are stored

A submitted form is (1) emailed to us and (2) saved as a backup record in a file on our hosting server, in a location that cannot be reached from the web. Emails are kept in our email provider's systems. We keep lead records as long as needed to handle your request and for business records, then delete them.

Text messages

If you agree, we or the professional we connect you with may text you about your request. Message and data rates may apply. Reply STOP to opt out at any time. Consent is not a condition of any purchase.

Security

The site uses HTTPS and we take reasonable steps to protect information, but no transmission or storage method is completely secure.

Your choices

To see, correct or delete what you submitted, call (931) 414‑6035 or use our contact form and write "privacy request" in the description. Information already passed to an independent professional falls under their policies, and we will forward your deletion request where we can.

Children

This site is meant for adults and is not directed to children under 13. We don't knowingly collect information from children.

Changes

We may update this policy; the date above shows the latest version.